SHIPPING

Great Southern Chocolates uses Australia Post for the shipping of their products.

A tracking number and estimated arrival time, will be provided via email when your order has been fulfilled.

We only offer shipping in Australia at this time.

The website offers shipment of products up to 22kg's, anything over and above this will need to be requested via email. Please email us at info@greatsouthernchocolates.com.au

Once your request has been received, Great Southern Chocolates can then advise you what the reasonable shipping costs associated to your goods will be.

Please note that our chocolate products may melt during transit, especially during higher temperatures, we will take every precaution possible to minimise potential product damage. For an additional price, we can also include packaging icepacks to reduce potential product damage due to extreme weather.

RETURNS

We will happily refund or exchange the product you buy from us if:

  • It is not of acceptable quality;

  • It is an incorrect product shipped to you;

  • It is deemed faulty by us.

 

If you wish to make a claim under our Returns Policy, we will offer you an exchange provided that:

  • You return the item within 7 days of purchase;

  • You produce your original purchase receipt, online tax invoice or other adequate proof of purchase at the time you return the item;

  • The product must not have been used, opened or damaged in any way;

  • The product is in its original packaging, in its original sealed condition and within its expiry date or best before date;

  • Any cost incurred by you in shipping the item back to us will be borne by you;

  • If these requirements are not satisfied, we reserve the right not to offer a refund or exchange.

 

We will not accept the return of items on the basis of 'change of mind’ under any circumstances.